Technical Support Specialist (BE)

Support
Full-time
Ghent, Flemish Region, Belgium
Apply now

Description

We are currently looking for a Technical support specialist to strengthen our team in Belgium and the Netherlands. You will be responsible for technical support to our customers in terms of training, support with technical questions regarding our products with the ultimate goal of offering correct and smooth customer service.
  • Skills & Experience

    • You have obtained a Bachelor's degree in architecture or you have the level thinking of a Bachelor thanks to experience in a construction company
    • You have 3 years of work experience in wood construction
    • You have experience with timber frame software (is a plus)
    • You have a strong interest in software and wood construction
    • You can handle AutoCAD/Revit (is a plus)
    • You have architectural insight
    • You have knowledge of production plans (is a plus)
    • You are eager to learn many different and innovative products
    • You think in terms of solutions instead of problems
    • You dare to make decisions
    • You like working in a team and you are easily accessible
    • You like to speak Dutch, French and English fluently (is a must)
    • You are customer-oriented (friendly, communicative, correct and punctual)
    • You are willing to travel occasionally
  • Responsibilities

    • Acting as the first point of contact for the customer with the aim of providing an efficient and customer-oriented technical service in order to maximize customer satisfaction.
    • Analyzing incoming technical requests or problems, solving them yourself or dispatching them to an expert within the team
    • Provide training to customers regarding the different toolsets (hsbDesign) with the aim of optimizing their production as quickly as possible
    • Guiding customers in the smooth use of hsbcad products in the Dutch, Belgian and French market
    • Creating and managing manuals on the digital hsbcadacademy platform (knowledge sharing)
    • Detect bugs or deficiencies in the hsbcad software and report them to the relevant product experts for testing and approval afterwards
    • Updating and maintaining professional knowledge and technical skills in the field of timber construction and internal hsbcad products with the aim of maximizing own expertise and applying it optimally within the organization
  • Next Steps

    • Click the "Apply Now" button below
    • Submit your Resume and motivation letter
    • We'll have a one on one meeting
    • The onboarding process takes place in both Belgium and the Netherlands
    • You will join the Benelux team in our office in Drongen (Ghent area)

We'd love to have you onboard!

Apply now

What you can expect working with us

  • Competitive salary.

    An interesting salary package with fringe benefits.
  • Informal culture.

    We are powered by a transparent and no-nonsense work culture.
  • Hybrid working.

    Whether you’re working from the office or remote, you’ll fit in!
  • International.

    Work in an international and diverse team from around the world.
  • Innovation.

    We truly believe, innovation is the key, so feel free to innovate.
  • Sustainable.

    Work towards the shared goal of achieving a carbon-neutral construction industry.

Come work with us!